Return & Refund Policy

RETURN POLICY

Hallmark PCB Services (circuitcomps – www.circuitcomps.com) reserves the right to accept products for return at its discretion. Eligibility of a product for return will be expressly mentioned on the Website page for that particular product. Only sealed and undamaged items may be returned. Any expenses incurred for the process of returning a product back to Hallmark PCB Services will be borne by the buyer and Hallmark PCB Services reserves the right to recover such costs from the buyer by any means at its disposal if the buyer does not bear the aforementioned expense.

ORDER CANCELLATION POLICY

Before the Order has been shipped

In case, customer wants to cancel the order, before the order has been shipped, the customer needs to pay a flat 5% order cancellation charge. Circuitcomps will refund the amount after charging the order cancellation fees to the customer. Generally, the refund is initiated within 2 Business days. The time taken for the amount to get credited to the customer’s original payment method depends on the payment gateway and varies from 1 to 7 days.

After the order has been shipped

In a case where the order has been shipped, and the customer would like to cancel the order, then, as the order would have left our premises, we cannot cancel the order. But the customer should not accept the order and ask the courier to return to the sender, without opening the parcel. The refund will be initiated within 2 business days after the parcel has been received back at our office. In such scenarios, the customer would have to pay 5% order cancellation charge, the forward shipping charge, and the return shipping charge. We will initiate the refund to the customer, the balance after charging the customer for order cancellation fees, forward shipping charge, and return shipping charge. If the customer has opened the parcel, then the returned items will be verified, and the refund will be initiated after verification within 3 business days.

REFUND AND EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the received products, please reach out to us.

DAMAGED OR DEFECTIVE ITEMS

• Notification: If you receive a damaged or defective item, please contact us immediately by email and return the product within 7 days.
• Resolution: Once you report the issue, our team will work with you to resolve it promptly. Depending on the nature of the issue, we may provide a replacement. Verification of the damage or defect will be required. This process will be done within 7 days. Returns (if applicable) must be requested within 7 days of delivery.
• Replacement: Once we receive a damaged product, we will process and deliver the replacement or exchange product within 6 to 7 days.

CONTACT INFORMATION

For assistance, please reach out to us at: circuitcomps@gmail.com