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Frequently Asked Questions
How to get the tracking details?
- Once you have successfully made the payment for your order, you can get the tracking details from My Account Section.
- Goto My Account > Orders History > [#OrderNo] Track
- The tracking details will be displayed here, once your order is ready for dispatch. You will also get an email on your registered email address with the Order Summary and Tracking Details when your order is dispatched.
How to avail GST Credit?
- You need to enter your company's GSTIN on the cart drawer to avail the GST ITC. The below image shows the box to enter GSTIN. The GSTN mentioned on the cart drawer will be displayed on the invoice along with other details. In case you forgot to enter GSTIN while placing the order, and would like to avail the GST ITC, then please get in touch with our Team on circuitcomps@gmail.com as soon as possible.
I have already placed an order which is shown under processing, and I would like to place 2nd Order and club both the orders. What Should I Do?
- We need to check if both of your orders can club into a single parcel or not, and it depends on whether the parcel is ready for dispatch, or under packing, or extra freight needs to be charged due to increase weight etc. So, you need to contact our Sales Team for the same.
I have made the payment, but the order status is still shown as "Pending Payment" Or "Cancelled". What should I do?
- Generally, when the status of the order does not change to "Processing" even after the payment has been successfully debited from you, we do not receive it in most cases. And the payment would be either with the payment gateway or your bank. In such scenarios, we advise you to wait for 10 to 15 minutes, for the order status to change. After that, you can make the payment again for the order. If you have been debited twice, then you would be refunded within 3-10 days, by bank or payment gateway.