Frequently Asked Questions

Find quick answers to common questions below. If you need more help, contact us at sales@circuitcomps.com or +91 8154 8181 88 (Monday to Saturday, 10:00 AM to 6:00 PM IST).

Orders & Payment

How do I place an order?

Browse our catalogue, add the items you need to your cart, and proceed to checkout. Enter your shipping details (and GSTIN, if you want a GST credit), choose a payment method, and confirm your order. You'll receive an order confirmation by email.

What payment methods do you accept?

We accept payments through secure online payment gateways. The full list of available options is shown at checkout. Your full card or banking details are entered directly on the gateway and are never stored on our servers.

Is Cash on Delivery (COD) available?

No, Cash on Delivery is not available. Orders are processed after payment is confirmed.

Are prices shown per piece or per pack?

Unless a product is described as a pack or kit, the price shown is the price for a single piece. Where a part is supplied in fixed multiples, the product page shows the minimum order quantity, and your cart total is calculated as the per-piece price multiplied by the quantity you order.

Why do some products show a minimum order quantity?

Small components such as SMD resistors, capacitors, and diodes are supplied in fixed multiples, because they are cut from reels or strips and cannot practically be sold as single pieces. The product page shows the minimum order quantity for that item, and quantities are selected in those multiples. Larger items such as modules, development boards, and tools can usually be ordered individually.

Can I modify or cancel my order?

Yes, you can request a change or cancellation before your order is shipped. A small payment-gateway charge (up to 5%) may apply on cancellations, as payment providers keep their commission even on refunded orders. Refunds for cancellations are generally initiated within 2 business days, and typically take 1–14 days to credit depending on your gateway. Once an order has shipped, it cannot be modified or cancelled. Please see our Return & Refund Policy for full details.

What happens if an item is out of stock after I order?

If we cannot fulfil an item due to stock unavailability, a pricing error, or a failed payment verification, we may cancel the affected order and issue a full 100% refund. We will notify you promptly and, where possible, suggest a suitable alternative part.

Can I get a quotation for a bill of materials (BOM)?

Yes. Email your BOM or part list to sales@circuitcomps.com with quantities, and we will check availability and send you a quotation. Bulk and special-procurement orders may need additional lead time, and we will confirm the timeline with you before proceeding.

Is my payment secure?

Yes. Our website uses SSL encryption, and payments are handled by trusted third-party gateways. We do not store your card or banking information.

Shipping & Delivery

Where do you ship?

We ship across India only. We do not offer international shipping at this time.

Do you deliver to my city?

Yes. We deliver to all serviceable PIN codes across India, including Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad, Surat, Jaipur, and Coimbatore, as well as smaller towns and rural locations. Serviceability is confirmed at checkout when you enter your PIN code.

What are your shipping charges?

Shipping is free on all orders of ₹999 and above, including sale items. For orders below ₹999, a flat charge of ₹79 applies. A reduced standard charge of ₹35 is available for deliveries within Gujarat only — please do not select this option if you are ordering from outside Gujarat. Express shipping is available at ₹150, selectable at checkout. Shipping charges are exclusive of taxes, and the exact charge is shown at checkout before you pay.

Do you offer same-day dispatch?

Yes, wherever possible. Our same-day dispatch cut-off is 7:00 PM for deliveries within Gujarat and 1:00 PM for the rest of India, on business days. Standard processing time is 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day.

How long will delivery take?

After dispatch, delivery typically takes 1–2 business days within Gujarat, 2–4 business days for metro cities, 2–5 business days for other locations, and 3–6 business days for remote areas. Most orders arrive within 7 days. Timelines are estimates, depend on the courier, and are not guaranteed.

Which courier companies do you use?

We ship through Mahavir Courier for deliveries within Gujarat and Bluedart for deliveries across the rest of India. For remote locations, we can also ship via India Post (EMS Speed Post) on request. Our courier partners are chosen for reliable handling of electronic components and consistent transit times.

How are components packed?

All products are packed securely using anti-static materials for sensitive components, shock-resistant cushioning, and durable outer packaging, so that ICs, MOSFETs, and other ESD-sensitive parts reach you undamaged.

How do I track my order?

Once your order ships, you'll receive tracking details by email or WhatsApp. You can also track it from your account under Account > Order History > [#OrderNo] > Track.

What if I entered the wrong delivery address?

Please contact us as soon as possible. Customers are responsible for providing accurate shipping and contact details, and we are not responsible for delivery failures caused by incorrect or incomplete information. Additional re-shipping charges may apply.

How long do I have to report an undelivered order?

Please check and verify the shipping status of your order within 25 days of the order date. Courier companies do not share shipment data beyond this period, so claims for undelivered or untraceable orders reported after 25 days cannot be processed.

Can I collect my order from your store?

Yes. Store pickup is available between 10:00 AM and 6:00 PM, Monday to Saturday. You'll be notified once your order is ready.

Returns & Refunds

What is your return window?

You can request a return within 7 days of delivery, provided the product is unused, unopened where applicable, and in its original packaging in resalable condition. Please see our Return & Refund Policy for full conditions.

How do I start a return?

Email us at sales@circuitcomps.com with your order ID and reason for return to get a Return Authorization before sending anything back. Returns sent without prior approval may not be accepted. Once approved, pack the item securely and use a trackable shipping method — we are not responsible for return shipments lost in transit.

Who pays for return shipping?

For defective, damaged, or incorrectly delivered items, we cover the return shipping. For other returns, return shipping is the customer's responsibility. We do not accept returns sent via To-Pay or Cash-on-Delivery.

What if my item arrives defective, damaged, or wrong?

Please report transit damage within 48 hours of delivery, and defective or incorrect items within 7 days, along with clear photos of the product and both internal and external packaging. If a package arrives visibly damaged or tampered with, please refuse delivery and contact us immediately. Once verified, we'll arrange a free replacement with return shipping prepaid by us, or a refund if the item is unavailable.

Which items cannot be returned?

Products clearly marked Non-Returnable or Non-Cancellable (NCNR) at the time of purchase, and special or made-to-order products, are not eligible for return.

Can I return a component after soldering or modifying it?

No. Returns and replacements do not cover damage caused by misuse, static discharge, neglect, accident, or normal wear and tear, or any product that has been soldered, modified, or altered in any way. We recommend testing a part on a breadboard before soldering it into your circuit.

I changed my mind after the order shipped. What should I do?

Once an order has left our premises it cannot be cancelled. If you no longer want it, please do not accept the parcel and ask the courier to return it unopened to the sender. After it reaches us, we will initiate the refund, deducting the 5% payment-gateway charge and the forward and return shipping costs. If the parcel was opened, the items are verified first and the refund initiated after verification.

How do returns work on bulk orders?

For products purchased in bulk, please inspect 1–2 pieces first and report any manufacturing defect within the return window. If the entire bulk quantity has already been opened or used, those items will not be eligible for return or replacement.

When will I get my refund?

After we receive and verify your return (within about 3 working days), approved refunds are processed within 5 working days to your original payment method. The time to reflect in your account depends on your bank or payment provider.

Is there a restocking fee?

In most cases, no. A fee of up to 15% may apply only in exceptional situations, such as significant repackaging or handling, or repeated or bad-faith returns. We will always inform you and seek your agreement before processing any such return.

Products

Are your products genuine?

Yes. We supply genuine electronic components, modules, and tools, with specifications based on manufacturer datasheets.

Do you provide datasheets?

Where we have a manufacturer datasheet for a part, it is linked on the product page under the Datasheet tab. We are adding datasheets across the catalogue over time — if you need one for a part that doesn't show it yet, email us at sales@circuitcomps.com and we'll send it across.

How do I know if a component is right for my project?

Product specifications are provided as a guide. You are responsible for confirming suitability for your application. If you're unsure, contact us and we'll be glad to help you choose.

Do you supply components for prototyping and small-batch production?

Yes. We supply hobbyists, students, repair technicians, design consultancies, and small manufacturers — from single development boards for a prototype through to reel quantities of passives for a production run. Send us your requirement and we'll advise on availability and pricing.

Do you sell in bulk?

Yes. For bulk requirements, contact us at sales@circuitcomps.com for assistance. For bulk orders, we recommend inspecting 1–2 pieces on delivery; if the entire quantity has been opened or used, it will not be eligible for return.

GST & Invoicing

Do you provide a GST invoice?

Yes, a GST-compliant invoice is provided with every order.

How do I claim Input Tax Credit (ITC)?

Enter your correct GSTIN details on the cart page during checkout. Please ensure the details are accurate, as we are not responsible for ITC issues caused by incorrect information.

Are prices inclusive of GST?

Unless stated otherwise, prices are exclusive of GST. Applicable GST is shown at checkout.

About Circuitcomps

Who operates Circuitcomps?

Circuitcomps is a brand operated by Hallmark PCB Services, based in Bhavnagar, Gujarat, India. All disputes arising from our terms are subject to the exclusive jurisdiction of the courts of Bhavnagar, Gujarat.

What can I buy from Circuitcomps?

We stock a broad range of electronic components for buyers across India — resistors, capacitors, inductors, diodes, transistors, MOSFETs, ICs and microcontrollers, sensors, connectors, switches, development boards, power modules, batteries and BMS boards, and related hardware. You can browse by category from the Categories menu or search directly by part number.

Can I search by part number?

Yes. Searching the exact manufacturer part number — for example 1N4148, IRFZ44N, AMS1117-3.3, or ESP32-S3 — is usually the fastest way to find a component. If a part doesn't appear, it may not be listed yet; email us and we'll check whether we can source it.

Account & Support

Do I need an account to place an order?

You can create an account to track orders and view your order history. Creating an account also makes future checkouts faster.

How can I contact you?

Email: sales@circuitcomps.com
Phone / WhatsApp: +91 8154 8181 88
Business hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We aim to respond to all queries within one business day.